"Thanks again for everything! The diamond looks great. The diamond store could not belive how beautiful it was. I am extremely impressed, it has been more than a pleasure!"
- M.C. |
Our goal is to provide
you with the best in client service. This means a worry-free experience
where your requirements are met in a timely fashion, where knowledgeable
and trustworthy assistance is designed to guide you in selecting the
best quality goods for your budget, and where meeting your important
personal needs are our highest priorities.
In order to insure that you have a risk- and worry-free experience
when you purchase from us, we have put in place several guarantees
for your protection.
1. All diamonds and colored gemstones come with a 10-day unconditional
return guarantee. If you are not satisfied with your purchase for
any reason you may return it for a full refund of the purchase price.
2. Most diamonds are accompanied by only the most respected grading
reports (certificates - certs) from either the Gemological Institute
of America (GIA) or the American Gem Society (AGS). This insures
you that the color, clarity, carat weight, and other characteristics
of your diamond have been rigorously and accurately graded by standards
recognized worldwide.
3. We do not sell clarity- or color-enhanced diamonds of any type!
All our stones are natural in every respect, and cut to high standards.
Therefore, you don't have to worry about being sold a laser-drilled,
fracture-filled, high-pressure/high- temperature (HPHT) or irradiation
color-enhanced diamond from us!
4. We restrict the color and clarity ranges of diamonds we sell. In
most cases we accept diamonds with only the six top colors - from
"D" to "I", and clarity grades from flawless (FL) through slightly
included (SI2).
5. No state sales taxes are collected on sales outside the state of Arizona (7.8%).
NOTE: The purchaser is solely responsible for all out of state, federal
or out-of-country taxes and/or duty which might apply. Dutton's Diamonds
accepts no responsibility and bears no liability for any of these
taxes.
We anticipate that you will be very pleased with your purchase from
Dutton's Diamonds. Nevertheless, in the unlikely event that you should
wish to return or exchange your purchase within the 10-day return
guarantee period, please follow these steps carefully:
1. Call (1-877-358-7688) or e-mail (gary@duttonsdiamonds.com) us for
a Return Authorization Number (RAN) and enter this number on both
your shipping label and on the original invoice (you MUST return the
original invoice).
2. Return all merchandise and contents in their original packaging.
3. Ship your return, insured for the full amount of the purchase price,
by registered mail through the U.S. Postal Service.
4. NOTE: Altered or damaged merchandise, or merchandise not returned
as instructed will not be accepted. Also, returns or exchanges cannot
be accepted if shipped from outside the U.S.
5. Once satisfactory receipt of your returned merchandise is confirmed,
you will be notified by e-mail or phone, and a refund for the full
purchase price will be issued within five working days.
6. If you wish to exchange your purchase during the 10-day return
guarantee period, call us (1-877-358-7688) to arrange return of the
original merchandise (as in steps #1-3 above), and to select your
alternative purchase. Upon receipt of the original merchandise, we
will apply the full purchase price to your alternate selection.
If the credited value of your original purchase exceeds that of your
alternate selection, your refund will accompany the alternate selection.
If the credited value of your original purchase is less than your
alternate selection, then payment for the amount owed must accompany
the returned merchandise.
1. All diamond
and colored gemstone prices and availability are subject to change
without notice, and must be verified at the time of purchase.
2. Although we make every effort to enter the correct information,
data and prices on this site, we are not responsible for, nor do we
accept liability for any errors made.
3. The color representation of gemstones on this site is subject to
variability imposed by electronic photography, internet transmission
and your monitor settings, and are outside our control. We make every
effort to portray gemstones in their full and fair color representations.
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Colored gemstones and quality loose ideal cut
diamonds online. Whether a round brilliant diamond or a precious
gem our high quality stones are cut to your specification. Elegant
gem wear from diamondexpert.com
© 2000-2003 Dutton's Diamonds
Gary Dutton, Ph.D., G.G.
1-877-358-7688
gary@duttonsdiamonds.com |
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